Astute Headset Purchasing

Fri, 03 Jul 2015 07:06:31 +0000

12 things you must know before choosing a hands-free vendor & solution

Crisp, clear communication is of paramount importance when dealing with one’s customers. Headsets play an integral part in this. Sourcing the correct hands-free solution is vital if you want comfortable, efficient agents who will perform at their best and keep your customers satisfied.

Starbase Telecoms, SA’s largest independent headset distributor, has more than 15 years experience in the supply and service of telephone headsets. Here is some useful 'inside-information' that will assist you in choosing a vendor and hands-free product that suits your needs. These points are in no particular order as they are all equally important.

Headset Benefits

Fri, 03 Jul 2015 07:05:57 +0000

Although many of today's business managers realise the necessity of headsets in the modern workplace, there are still some who regard headsets as 'Call Centre Only' equipment or as costly, "nice-to-have" extras. These are the facts:

Increased Efficiency and Productivity

In an independent study, H.B. Maynard and Company discovered that the use of telephone headsets provided:

An increase in typing speed of up to 43%
An increase in call response time of up to 72%
A reduction in call placement time of up to 44%
A reduction in hang-up time of up to 58%